Assess Hawaii— Privacy Policy

ASSESS HAWAI‘I PRIVACY POLICY

Last Updated: July 5, 2026

OVERVIEW

Assess Hawai‘i respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what personal information we collect, how we use it, how we may share it, how we protect it, and the choices available to you.

This Privacy Policy also includes information specific to SMS and text messaging communications.

This Privacy Policy applies to information collected through our website, online forms, scheduling communications, administrative communications, and SMS messaging services. Our handling of protected health information may also be governed by applicable healthcare privacy laws and our Notice of Privacy Practices.

  1. INFORMATION WE COLLECT

We may collect personal information including:

• Full name

• Phone number and mobile phone number

• Email address

• Appointment details and scheduling preferences

• Billing, insurance, and payment-related information

• Information you provide through website forms, intake forms, contact forms, or SMS messages

• SMS opt-in and opt-out records

• The content of messages you send to us

• Other information you voluntarily provide when communicating with Assess Hawai‘i

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Schedule, confirm, remind, reschedule, or update appointments

• Communicate about assessments, evaluations, therapy, and related services

• Send billing, insurance, authorization, and payment-related notifications

• Respond to inquiries and provide administrative or customer support

• Maintain records of communication preferences and SMS consent

• Operate, maintain, and improve our services

• Protect the security and integrity of our systems and services

• Comply with applicable legal, regulatory, and professional requirements

  1. HOW WE SHARE INFORMATION

Assess Hawai‘i does not sell personal information.

We may share personal information only as reasonably necessary to operate our services, including:

• With service providers and vendors that perform services on our behalf, such as communications platforms, scheduling systems, payment processors, information technology providers, and other operational service providers

• When required or permitted by applicable law, regulation, subpoena, court order, or other lawful process

• When reasonably necessary to protect the rights, safety, security, or property of Assess Hawai‘i, our clients, or others

• In connection with a business transaction, such as a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in information may be shared only with service providers, telecommunications providers, aggregators, or other vendors as necessary to operate and deliver the text messaging service.

  1. SMS AND TEXT MESSAGING

By providing your mobile phone number and affirmatively opting in to SMS communications, you consent to receive text messages from Assess Hawai‘i for the purposes described below.

SMS communications may include:

• Appointment confirmations and reminders

• Rescheduling notices and cancellations

• Scheduling-related communications

• Billing, insurance, authorization, or payment-related notifications

• Follow-up communications related to assessments, evaluations, therapy, or other services

• Responses to questions or administrative inquiries

SMS TERMS

• Message frequency may vary.

• Message and data rates may apply.

• Reply STOP at any time to opt out of SMS communications.

• Reply HELP for assistance or contact us at info@assesshawaii.com.

• Consent to receive SMS messages is not a condition of receiving services from Assess Hawai‘i.

• Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

• SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

After opting out, you may still receive communications through other methods when necessary for scheduling, billing, clinical, administrative, or legal purposes.

  1. YOUR PRIVACY CHOICES AND RIGHTS

Subject to applicable law and applicable healthcare record-retention requirements, you may request to:

• Access certain personal information we maintain about you

• Correct inaccurate personal information

• Request deletion of certain personal information

• Update your communication preferences

• Opt out of SMS communications

To submit a privacy request, contact us at admin@assesshawaii.com.

Certain information may be retained when required by healthcare record-retention laws, professional licensing requirements, contractual obligations, insurance requirements, or other applicable legal obligations.

  1. SECURITY AND DATA RETENTION

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

No electronic transmission or storage system can be guaranteed to be completely secure. We retain personal information for as long as reasonably necessary to provide services, maintain appropriate records, comply with legal and regulatory obligations, resolve disputes, and enforce applicable agreements.

  1. THIRD-PARTY SERVICES

Our website and services may use or link to third-party platforms or service providers. Those third parties may maintain their own privacy policies and practices. Assess Hawai‘i is not responsible for the privacy practices of third-party websites or services that are not controlled by Assess Hawai‘i.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal and regulatory requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the policy. Material changes may also be communicated through other appropriate methods when required by law.

  1. CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

Assess Hawai‘i
1003 Bishop Street, Suite 1260
Honolulu, HI 96813

Email: admin@assesshawaii.com
Website: www.assesshawaii.com